The Speed Advantage Is Real
Dill's customers don't talk about the product in abstract terms. They talk in minutes and days saved. One user processing 25-30 lien waivers daily cut their per-waiver time from 5 minutes to 2 — a 60% reduction that adds up to hours reclaimed every week. Another saw payments arrive 7 days faster on average, simply because customers could pay online instead of waiting for checks to crawl through the mail.
What stands out is how consistently users compare Dill's speed to alternatives. The portal is described as 3x faster than competitor tools like Textura, with fewer steps and near-instant document signing. One customer said their portal adoption increased 10x after switching to Dill, reactivating dormant accounts that had never bothered with their old system. When users say the portal is so fast that waivers are signed before they realize it, that's not hyperbole — it's the core value proposition working exactly as designed.
The implementation speed reinforces this. Dill goes live in 2-4 weeks, which matters in an industry where slow deployments kill momentum. The faster you can show value, the faster teams adopt new workflows. And the workflows themselves are simple enough that sales reps stopped needing to bug the credit team for application status — the visibility is just there.
What Could Make It Stickier
Dill already wins on speed and simplicity, but there's room to push further on engagement. Right now, the portal is a destination — customers log in when they need to pay an invoice or sign a waiver. That's fine, but it means Dill only captures attention at transaction moments. What if customers had a reason to check in between those moments?
A self-serve dashboard showing pending waivers, open invoices, and payment history would keep customers engaged and reduce the need for reminders. One user noted that payments accelerated because all the information is there on Dill, not because of nagging. That suggests customers want transparency more than they want to be chased. A dashboard that surfaces what's due, what's been paid, and what's coming up would reduce the "I forgot" excuse that currently drives 1-2 day delays after reminder emails.
For high-volume users, there's another opportunity: bulk waiver signing. A user processing 30 waivers a day still spends 50-60 minutes clicking through individual flows, even at 2 minutes per waiver. If they could review and approve 10 waivers in a single batch action, you'd cut that time in half again. These power users are the ones most likely to compare Dill to competitors, so staying ahead on workflow efficiency matters for retention.
Finally, there's the sales rep problem. Credit teams love that reps can now check application status without asking, but that still requires reps to remember to check. Pushing draft application status directly into their CRM or a daily email digest would shift the habit from pull to push. Sales reps would see incomplete applications as action items in their existing workflow, not as something they need to log into another tool to find.
The Bigger Picture
Dill's already doing the hard part — building a portal that construction suppliers actually want to use and customers prefer over the competition. The speed advantage is clear, the implementation friction is low, and the product-market fit is strong across electrical, plumbing, HVAC, and other supply verticals.
The recommendations here aren't about fixing problems. They're about capitalizing on momentum. When customers pay immediately after a portal rollout and dormant accounts suddenly reactivate, that's a signal that the experience is working. The next step is making sure that experience compounds over time, not just at transaction moments.
We used Mimir to pull this analysis together from publicly available sources — customer reviews, case studies, and product details. If you're curious about the full breakdown, the showcase is live at mimir.build.