What Seer users actually want
Mimir analyzed 5 public sources — app reviews, Reddit threads, forum posts — and surfaced 9 patterns with 7 actionable recommendations.
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Top recommendation
AI-generated, ranked by impact and evidence strength
Build real-time engagement analytics dashboard with instant notification system
High impact · Medium effort
Rationale
Sales associates currently lack visibility into when customers open, click, or view lookbook content, forcing them to guess when to follow up and missing high-intent moments. This blindspot directly undermines the product's core value proposition of enabling personalized selling at scale.
Real-time tracking was explicitly identified as a high-priority feature gap that impacts conversion velocity. When associates can see a customer viewing a lookbook in real time, they can reach out immediately while interest is hot—transforming passive content into active conversations. This capability moves the primary engagement metric by giving users actionable data that drives behavior change.
Implementing push notifications or a live activity feed would create habit-forming product interactions, increasing daily active usage and retention as associates check the dashboard throughout their day to catch engagement signals.
Projected impact
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6 additional recommendations generated from the same analysis
Customers want to reach their clients through multiple channels beyond email, but current delivery options appear limited. This gap forces associates to manually copy content between platforms or miss opportunities with customers who prefer other communication methods.
Associates currently toggle between multiple windows and programs to create lookbooks, a workflow so frustrating that it consumes personal time on nights, weekends, and vacations. Even with Seer, navigation friction remains a significant adoption barrier—users must still jump between systems to gather assets, build content, and send.
Current enterprise annual contracts with no early cancellation or refunds create commitment friction for product managers and founders evaluating fit before scaling. These terms force prospects to make large bets before experiencing value, which slows sales cycles and filters out promising customers who need to validate use cases first.
Customized onboarding with a success team configuring branded accounts adds implementation complexity and delays time-to-value. Teams eager to launch quickly get bottlenecked by setup logistics, which may also contribute to variable pricing based on complexity—creating unpredictability for buyers.
Current support is limited to business hours email, which delays problem resolution for teams across geographies or time zones. For product managers and engineering leads triaging adoption issues during rollout, waiting until the next business day to get help can stall momentum and frustrate early users.
Seer aggregates usage data across users and shares personally identifiable information with third-party service providers for hosting, CRM, and maintenance. While this enables product improvement, it introduces trust considerations for enterprise buyers conducting security reviews before purchase.
Insights
Themes and patterns synthesized from customer feedback
Seer's terms of service provide minimal liability protection for users—capping owner liability at the lower of amount paid in preceding 12 months or agreement duration, with broad disclaimers for interruptions, data loss, unauthorized access, and bugs. For enterprise customers evaluating business-critical use, these constraints may warrant legal review.
“Owner disclaims liability for service interruptions, unauthorized access, data loss, bugs, viruses, or third-party conduct”
Seer's enterprise model includes customized onboarding with a success team configuring fully branded accounts during setup, which adds implementation complexity and may contribute to variable pricing based on setup complexity. This approach can delay time-to-value for teams eager to launch quickly.
“Success team configures and delivers fully branded accounts for agreed-upon number of users during onboarding”
Seer combines personally identifiable information with non-identifying data and aggregates usage patterns across users to improve service quality, while also sharing PII with third-party service providers for hosting, maintenance, and CRM functions. This practice enables product optimization but introduces trust considerations for enterprise buyers concerned about data handling.
“Seer combines personally identifiable information with non-identifying information and aggregates data across users to improve service quality and analyze usage patterns”
Seer is positioned with an intuitive interface for sales associates and elegant presentation for customers, designed to minimize training burden and enable rapid adoption. This design philosophy directly addresses the workflow pain points that motivated the product's creation.
“Product designed with intuitive interface for associates and elegant presentation for customers to minimize training friction”
Customer support is available only Monday-Friday, 9 AM-5 PM PT via email, which may delay problem resolution for teams operating across geographies or time zones. For product managers and engineering leads triaging adoption issues, this constraint could slow issue diagnosis and time-to-resolution.
“Customer support limited to business hours (Monday-Friday, 9 AM-5 PM PT) via email only”
Enterprise annual contracts with no early cancellation permitted and no refund provisions create commitment friction for new customers evaluating the product. Combined with 30-day written notice requirements for non-renewal, these terms may discourage adoption among product managers and founders assessing fit before scaling.
“Early cancellation is not permitted during contract term; automatic renewal requires 30-day written notice”
Sales associates lack real-time visibility into customer engagement (opens, clicks, views) with lookbook content, preventing rapid follow-up and sales closure. Real-time tracking is identified as a high-priority feature gap that directly impacts conversion velocity and customer engagement outcomes.
“Real-time tracking of opens, clicks, and views to enable quick follow-up and sales closure”
Customers expect to reach their clients through multiple channels (email, SMS, video chat, and others), but current Seer capabilities may not fully span all preferred communication methods. Expanding delivery channels is flagged as a high-priority feature need to meet diverse customer preferences.
“Multi-channel content delivery across email, SMS, video chat, and more to reach customers where they prefer”
Sales associates currently spend excessive time manually tracking images, texting recommendations, and creating lookbooks using general-purpose tools like Photoshop and Keynote—often requiring work outside business hours. Seer addresses this by enabling quick personalized content creation, but friction from navigating multiple windows and programs remains a significant adoption barrier.
“Sales associates spend excessive time tracking images, texting recommendations, and creating lookbooks using tools like Photoshop and Keynote”
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